Privacy Statement

Scope and Application

This Privacy Statement ("Statement") applies to persons anywhere in the world who use our Services, TravelDiari.ai or applications.

Collection of Information

Information You Provide to Us

We collect information you provide directly to us, such as when you create or modify your account, request services, contact customer support, or otherwise communicate with us. This information may include: name, email, phone number, postal address, profile picture, payment method, services requested and other information you choose to provide.

Information We Collect Through Your Use of Our Services

When you use our Services, we collect information about you in the following general categories:

• Profile Information: We store and collect information about your profile (name, address, pictures, travel preferences, interests, places to visit, itinerary information, travel group plans and members etc.).
• Transaction Information: We collect transaction details related to your use of our Services i.e. travel planning and booking services or platform subscription services including the type of service requested (trip planning, hotel booking, provider of local tours, hotel property, etc.) date and time the service was provided, amount charged, and other related transaction details. Additionally, if someone uses your promo code, we may associate your name with that person.
• Usage and Preference Information: We collect information about how you and site visitors interact with our Services, preferences expressed, and settings chosen.
• Device Information: We may collect information about your mobile device, including, for example, the hardware model, operating system and version, software and file names and versions, preferred language, unique device identifier, advertising identifiers, serial number, device motion information, and mobile network information.
• Call and SMS Data: Our Services facilitate communications between TravelDiari, its affiliates, and travel partners and users. In connection with facilitating this service, we receive call data, including the date and time of the call or SMS message, the parties' phone numbers, and the content of the SMS messages.
• Log Information: When you interact with the Services, we collect server logs, which may include information like device IP address, access dates and times, app features or pages viewed, app crashes and other system activity, type of browser, and the third-party site or service you were using before interacting with our Services.

Use of Information

We may use the information we collect about you to:

• Provide, Maintain, and Improve Services: Facilitate travel booking, daily tour booking, payments, send receipts, provide products and services you request, develop new features, provide customer support to Users, travel service provider partners and bank partners, develop safety features, authenticate users, and send product updates and administrative messages.
• Internal Operations: Prevent fraud and abuse of our Services; troubleshoot software bugs and operational problems; conduct data analysis, testing, and research; and monitor and analyze usage and activity trends.
• Communications: Send or facilitate communications between you and a travel service partner or travel agency such as Expedia, Booking.com or direct travel supplier like a hotel chain or property.
• Promotional Messaging: Send you communications we think will be of interest to you, including information about products, services, promotions, news, and events of TravelDiari and other companies, where permissible and according to local applicable laws.
• Personalization: Personalize and improve the Services, including to provide or recommend features, content, social connections, referrals, and advertisements.

Sharing of Information

We may share the information we collect about you as described in this Statement or as described at the time of collection or sharing, including as follows:

• Requested Services: With third parties to provide you a service you requested through a partnership or promotional offering made by a third party (credit card rewards etc.) or us.
• Public Forums: With the general public if you submit content in a public forum, such as blog comments or social media posts.
• Affiliates: With TravelDiari subsidiaries and affiliated entities that provide services or conduct data processing on our behalf, or for data centralization and/or logistics purposes.
• Service Providers: With vendors, consultants, marketing partners, and other service providers who need access to such information to carry out work on our behalf.